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Zest Residential Ltd Privacy Notice

Zest Residential Ltd (Zest) is committed to respecting the privacy of your personal information. The following is intended to inform you about the information we collect and how you can remain in control of your data.

  1. How we collect information about you:

    The information that you give to us may be collected through the following methods, by:

    • Visiting one of our websites (including this site).
    • Calling us by phone, sending an enquiry, completing an online form on our website - or one of our partner’s websites, including via one of the online property portal websites.
    • Communicating with us via email.
    • Engaging with posts or making submissions on user forums and across social media.
    • Making a customer service enquiry, a complaint, or a subject access request under the Data Protection Act.
    • We may also collect personal data about you through agents acting on our behalf.
  2. The personal information we collect about you can include:

    • Your name, title, gender and date of birth.
    • Your contact information including address, phone numbers and email address.
    • Financial information including bank account, credit/debit card details or other payment system information such billing and delivery postal addresses.
    • Your browsing activities when using one of our websites or online services.
    • Your responses to customer surveys or offers that we may make available to you.
    • Any comments or opinions that you have made about us on customer review sites, forums and on social media.
  3. Who we may share your personal data with:

    We use the information we collect for the delivery of property management and lettings services to both landlord and tenants. On the occasions where we pass your information and contact details to our partners, we will only do so when we have received your explicit consent. This includes:

    • To communicate with third party reference agencies who perform credit, Right to Rent and other background checks against you or on your behalf.
    • Where we are required to lodge your deposit with an approved DPS scheme.
    • To update utility providers and the council of your tenancy commencement for the chosen property.
    • For the provision of cleaning and property maintenance services by our business partners.
  4. We may be required to share or collect further data:

    • Where we are required to pass on personal data without consent, for example for the prevention or detection of crime, or to produce anonymised statistical data.
    • To check that the information we hold is accurate and up to date.
  5. When visiting our website:

    Zest website(s) use Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.

    This enables us to monitor things like the number of visitors looking at different parts of our websites, the number of contacts versus the number of visitors along with information about the date, time and duration of visits. This information is used by us to help to administer and improve the Websites. Where we were to collect identifiable information we tell you up front.

  6. Use of cookies by Zest

    You can read more about how we use cookies on our Cookies page.

  7. Calling our offices

    When calling us by telephone, Zest will only collect enough information to enable us to respond to and log the nature of the query.

  8. Emailing Zest

    Emails are kept to supply quotes, maintain customer service, and ensure we have complied fully with the request.

  9. Job applicants

    From time to time, we may post vacant positions on our site. When applying to work at Zest Residential Ltd, we will only use the information supplied to process the application, if we need to disclose information to a third party, for example, to take up a reference we will not do so without the informed consent of the applicant, unless the disclosure is required by law.

    Personal information about unsuccessful candidates will be held for 12 months following the recruitment drive; it will then be destroyed or deleted. We may retain anonymized statistical information to help future recruitment.

    Any person taking up employment with Zest Residential Ltd will have an employment file created. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once the employment has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

  10. Complaints or queries

    Zest Residential Ltd endeavour to maintain the highest standards of customer service, including the collection of any personal data and therefore we take any complaints we receive very seriously. We would ask anyone who thinks that our collection or use of information is unfair, misleading or inappropriate to contact us immediately, we also welcome any suggestions for improving our procedures.

  11. Access to personal information

    Zest Residential Ltd will be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you, we will:

    • Give you a description of the data we hold
    • Explain why we are holding it
    • Tell you who it may be disclosed to
    • How long we plan to retain the data or the criteria used to calculate the time period
    • The legal conditions for processing the data (this will often be where you have given consent. Where that is the case you will be able to remove such consent at any time).
    • We will then give you a copy of the data in an intelligible form

    To make a request to Zest Residential Ltd for personal information we may hold you will need to put the request in writing to donna@zestres.co.uk or by writing to the address given at the end of this notice. Please be advised that there is a £10 charge for providing this information.

    Zest will need to be satisfied as to the identity of the individual making the request but if you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

    If we do hold information about you, you can ask us to correct any mistakes, again via the same contact details above or by writing to the address below.

  12. Links to other websites

    This privacy notice does not cover the links within this website linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

  13. Changes to this privacy notice

    This notice was produced on 28 June 2017, we will review the notice on a regular basis to keep it compliant with the Data Protection Act’98.

  14. How to contact us

    For further information on our privacy policy you can email us as above or on info@zestresidential.co.uk; Telephone us on 01908 760 077 or write to us at:

    Zest Residential Ltd
    3 Turpyn Court,
    Woughton on the Green,
    Milton Keynes,
    MK6 3BW